Privacy Policy

1. Introduction

This Privacy Policy describes the privacy practices of ZION ENTERPRISES ("we", "our", or "us"), doing business as PRESTIGE, regarding the collection, use, and disclosure of personal information collected through our official website and communication channels.

By accessing our website or submitting information through our contact forms, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We adhere to strict data minimization principles. We do not collect sensitive categories of personal data (such as financial account passwords, biometric data, or government identity cards) through this website. We collect information only when voluntarily provided by you or automatically through standard technical server logs.

3. Information Submitted Through Contact Forms

When you submit a message or enquiry on our website, we may collect the following details:

• Full Name: To identify and address you respectfully.
• Email Address: To reply to your enquiry and send requested product information.
• Mobile / Telephone Number (Optional): To contact you via call or messaging regarding your specific order/enquiry if requested.
• Subject & Message: The specific details of your inquiry, feedback, or business order request.
• Enquiry Category: To route your message to the appropriate department.
• Consent Records: Timestamps and logs indicating your affirmative consent to be contacted.

4. How We Use Information

We use the information collected exclusively for legitimate commercial purposes, including:

• Responding to your direct questions, product requests, and feedback.
• Processing bulk order quotes, distribution requests, and business inquiries.
• Maintaining operational records of customer inquiries and communications.
• Ensuring website security, preventing fraudulent activity, and blocking automated spam submissions.
• Sending promotional updates, offers, and new product announcements only when you have provided explicit, separate opt-in consent.

5. Marketing Communications & Opt-In

If you have opted in, you can withdraw your consent at any time without penalty or impact on your pending product enquiries.

6. Cookies and Similar Technologies

Our website may utilize standard browser cookies and local storage to remember your user interface preferences (such as cookie consent choices and theme preferences). We do not utilize invasive cross-site tracking cookies. You may configure your web browser to refuse all or some browser cookies.

7. Data Sharing

We do not sell, rent, or trade your personal information to third parties.

We share data only with essential service providers who assist us in operating our website, hosting our servers, or delivering communications, provided such parties agree to keep information confidential. We may also disclose information where required by applicable legal processes or governmental authorities.

8. Data Security

We implement reasonable technical, administrative, and physical security safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we advise users to avoid transmitting sensitive credentials through open contact forms.

9. Data Retention

We retain contact information only as long as necessary to fulfill the purposes outlined in this policy, address customer support records, comply with tax/legal obligations, or resolve disputes. Once data is no longer required, it is securely deleted or anonymized.

10. User Rights

Depending on applicable jurisdiction, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request deletion of your contact records. To exercise any of these rights, please submit a request via our Contact Us page.

11. Marketing Consent Withdrawal

You have the right to opt out of promotional communications at any time. You may withdraw consent by:

• Clicking the "Unsubscribe" link in any promotional email received from PRESTIGE.
• Replying with "STOP" or "UNSUBSCRIBE" to SMS or WhatsApp promotional messages.
• Contacting us directly through our website contact form with the subject line "Consent Withdrawal".

12. Third-Party Services

Our website may contain links to external third-party websites or services. We are not responsible for the privacy practices, content, or policies of external sites. We encourage you to review their respective privacy policies.

13. Children's Privacy

Our website is intended for general audiences and commercial buyers. We do not knowingly solicit or collect personal information from children under the age of 18. If you believe a minor has submitted information to us, please contact us immediately so we can remove the record.

14. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website following such changes constitutes your acceptance of the revised policy.